TERMS & CONDITIONS

PROGRAMS AND SERVICES PRICES:

• All prices are listed in American dollars and include all taxes for non-residents in Peru tourists.

• Prices for groups over 15 passengers are subject to discounts.

• Please ask our reservation agent at reservas@Grupo-Dorado.com

• All air and bus fares are subject to changes and availability, which must be confirmed the date of making the reservation

RESERVATION AND DEPOSITS:

• The system must only process reserves received at least 2 days before the date of beginning of the tourist services.

• To confirm your reserves, we must have received the payment for services or the guarantee deposit.

• All payments or deposits must be made through our online system.

• Your credit card must be charged alter the availability of all the services required have been confirmed.

• Online Transaction Service Fee: A non-refundable fee of up to US $ 9.50 per transaction is charged for each reserve payment as a standard fee or commission.

Tourist Packages / Tour Reservations

• All requirement of tourist package or tour which are confirmed, have all services guaranteed.

• The confirmation of your reserve, must be sent by e-mail with the reservation code of each tourist program required.

• The confirmation will only proceed after we receive your on-line reserve or a guarantee deposit.

• The guarantee deposit is a payment in advance of US $ 100.00, which is not refundable if the reserve is cancelled.

• The total payment of the packages / tours must be made 60 days prior of the beginning date of the travel program.

Penalties:

• There will be no refund for portions of tour / packages that haven't been used due to passenger decision, once the tour / package is going on.

• Every cancellation made by passenger before 60 days prior the beginning date of the tour, must be subject to a penalty of US $ 100 of the non-refundable deposit plus US $ 25 of administrative expenses.

• Every cancellation made by passenger, within 59 and 30 days prior the beginning date of tour, must be subject to a penalty of 50% of the program price plus US $ 25 of administrative expenses.

• Every cancellation made by passenger, between 29 and 16 days prior the beginning date of the tour must be subject to a penalty of 75% of the program price plus US $ 25.00 of administrative expenses.

• Every cancellation made by passenger 15 days or less prior the beginning date of the tour must be not refundable.

Hotel Reservations: (Not included in Tourist Packages)

• All requirement of hotel accommodation which are confirmed, are guaranteed.

• The confirmation of the reserve, must be sent by e-mail with the hotel reservation code.

• Breakfast and transfer from the airport are included only if it is specified and published by the hotel. Otherwise the price includes only the accommodation.

• Passengers only have to show their passports or document at the hotel and give the confirmation code. This is enough to take the room.

Penalties:

• For every cancellation made by the passenger, more than 16 days prior the arrival, must be subject to a penalty of US $ 25.00 for administrative expenses.

• For every cancellation made by the passenger, within the 15 days prior the arrival, must be subject to a penalty of the first night amount plus the US $ 25.00

• In the case that passenger don't arrive at the hotel (no show) at the reserved date, and haven't send a cancellation in advance, must loose the payment of all the nights reserved.

AIR OR LAND TRANSPORTATION:

• IATA airlines or transport companies, have no responsibility for any damage of passengers when they are not on board of the airplane, train or bus.

• When tour or package includes a promotional air or land fare, and passenger change the date of travel, must be subject to a penalty.

DOCUMENTS:

• The passengers must carry with themselves a passport or travel document depending on their nationality, it is legal rule in Peru.

• For the discharge of the payment of the tax IGV you will show your passport.

BAGGAGE:

• Baggage transportation is limited to 44 lb (20 Kg) per passenger for all the flights and local land carriers.

• The owners have the responsibility of their baggage, unless the baggage has an own insurance.

• Small objects as video or photo cameras, binoculars, bags, umbrellas, etc are responsibility of their owners, and is recommendable to get an insurance.

• Is recommendable to carry all the baggage well closed and with personal identification.

HOTELS IN TRAVEL PROGRAMS:

• As it is shown in each program, the rates are fixed by person, and by the number of night specified.

• The tour operator reserved the right to replace hotels of the same category or higher.

• It is limited the number of single rooms.

 MEALS:

• In all flights and land transportation, meals and snacks are given to passengers according to transport company

• Some tour programs include the meals specified in the itinerary, these are described as: (B: Breakfast, L: Lunch, D: Dinner)

• All other meals are responsibility of the passenger.

LIABILITY:

• Liability for services not provided, due to negligence of Grupo Dorado and or its employees is limited to the real cost of the omitted services and excludes all resulting indirect costs and consequences.

• In the event of the above, Grupo Dorado will make its best effort to provide alternative arrangements at the same cost, subject to availability.

EXECUTION OF REIMBURSEMENT OF THE PACKAGES, TOUR, ACCOMMODATION OR TICKETS

• If Grupo Dorado fails to fulfill its obligation for services, hotels, meals and or transportation as indicated in the travel program, a reimbursement will be provided within 30 days of the client submitting a claim or write out authorization from any of our local or foreign agents.

• No claims will be considered if made later than 60 days after termination of the tour.

RESPONSIBILITIES AND OBLIGATIONS

• Grupo Dorado is responsible for providing all the services and accommodations exactly as advertised on the web site.
  In case of strikes or political manifestations, natural disasters, severe weather or any other acts of nature, Grupo Dorado is not responsible for the services not provided.

• If for any reason the transportation chosen by the passenger (bus, flight, train, etc) don't arrive to destiny at the date and hour programmed for take tour or program reserved, Grupo Dorado deny all responsibility for not bringing the tour or package services; these services will not be reprogrammed. Tour operator will bring the services only from the portion considered after the arrival of passengers. The portion of the program lost for this reason is not refundable.

• Grupo Dorado, intermediaries and employees are not responsible for loss, damage or injury related to services or accommodations provided by the railroads, bus companies, tour companies, tour employees, boat companies, airlines and or hotels.

• All of the above are subject to local laws of the country where the services are provided.

• Grupo Dorado reserves the right to alter the program of any package / tour.

• Grupo Dorado will issue all e-tickets and e-vouchers for all services at the starting location of the package / tour, or will send them to the address indicated by the client.